Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-engagement-tools-for-motorcycle-service-centers.livebursts.com (referred to as ‘the Company’ or ‘we’). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our applications, or availing of our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://ai-customer-engagement-tools-for-motorcycle-service-centers.livebursts.com.
  2. All applications and software provided by us.
  3. Services offered through our platform.
  4. Products listed or purchased through our online channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy comes into effect when you engage in the following activities:

  1. Utilizing our applications and services as an authorized user.
  2. Visiting our websites associated with this Privacy Policy.
  3. Subscribing to receive newsletters, emails, or other communications from us.
  4. Interacting with our customer support through calls, texts (SMS), or emails.

Personal Data Collection

We collect various categories of personal data to enhance your experience and improve our services:

  1. Account Information: Details required to create and manage your user account, such as username, email address, and password.
  2. Payment Information: Data related to transactions, including payment method, cardholder name, and billing address.
  3. Financial Information: This may include bank account details or cryptocurrency wallet addresses for processing payments.
  4. Purchase Information: Records of products or services bought through our platform, including order history and transaction amounts.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to identify your device when you use our mobile applications.
  6. Location Data: Your geographical location data, obtained with your consent, for personalized service and marketing purposes.
  7. Feedback: Any comments, reviews, or responses you provide to enhance our services.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may collect data from these platforms.
  9. Product Information: Details about products you view, search for, or purchase on our website.

We gather this data through various means, including direct user input, automated tracking technologies, and information shared by third parties.

Cookies

Our website uses cookies to enhance your browsing experience:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and website navigation.
  2. Preference Cookies: They remember your preferences, such as language settings or display options.
  3. Analytics Cookies: Used for performance tracking and understanding user behavior on our sites.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for the duration required by law or for legitimate business purposes:

  1. Data related to transactions and contracts is retained for a period necessary to fulfill contractual obligations and handle disputes.
  2. Personal information used for marketing or analytics may be stored indefinitely, but you have the right to request its deletion at any time.
  3. Once the data is no longer needed for these purposes, it is securely deleted or anonymized from our systems.

Security Measures

We implement robust security practices to safeguard your personal data:

  1. Employing industry-standard encryption protocols for secure data transmission and storage.
  2. Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  3. Regularly reviewing and updating our security measures to protect against emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit the use of your data under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to processing your data for specific purposes.
  7. Non-Discrimination: Assert that you are not subject to automated individual decision-making or profiling.
  8. Appeals and Complaints: File appeals or complaints with our privacy team or relevant authorities.

To exercise these rights, please contact us using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be posted on this page, and we encourage you to review it regularly.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

Email: contact@ai-customer-engagement-tools-for-motorcycle-service-centers.livebursts.com

Mail: [Provide physical address]

We are committed to addressing your concerns and ensuring a transparent and secure user experience.